Frequently asked questions

How much does shipping cost?

We offer flat-rate domestic shipping calculated by order total at checkout:

  • Light Shipping (Orders $0.00 – $29.99): $6.95 Flat Rate
  • Standard Shipping (Orders $30.00 – $79.99): $8.95 Flat Rate
  • Free Shipping (Orders $80.00+): FREE

These prices are based on the weight of the overall package, including the candle(s), box, and paper cushioning.
How do i get the most out of my candle?

To ensure your candle burns cleanly and lasts as long as possible:

  • The First Burn is Crucial: The first time you light your candle, let it burn until the melted wax pool reaches all the way to the edges of the jar (usually 2 to 3 hours). Wax has a "memory," and skipping this step will cause the candle to tunnel down the center, leaving wasted wax along the sides. If you candle does begin tunneling, you can try wrapping a piece of aluminum foil around the outside of the candle jar, letting 1 to 2 inches stick up past the top rim, for the first 1-2 hours of your next light, or using a hair dryer on the lowest setting to melt the excess wax.
  • Trim the Wick: Before every burn, trim your wick to 1/4 inch. This keeps the flame controlled, prevents tunneling, and keeps soot from staining your gorgeous container.
  • Know When to Say Goodbye: Discontinue use when only 1/2 inch of wax remains at the bottom of the vessel. Burning it past this point can cause the jar to overheat and crack.
  • Keep it Safe: Always burn your candle on a heat-resistant surface, away from drafts, pets, and children. Never leave a burning candle unattended.
What are your candles made of, and where do you source ingredients?

We prioritize conscious, thoughtful sourcing. Our candles are hand-poured using a blend USDA and Oregon Tilth certified organic beeswax, USDA organic, non-GMO, fair trade coconut oil, IFRA-compliant fragrance oils, and OEKO-TEX® certified bamboo wicks. You can learn more about what our candles are made with on the 'Ingredients' page in the 'About' tab.

Every material we use is currently sourced in the United States. As we grow, we aim to source all of our materials closer to where we manufacture to reduce our shipping footprint.

Are your fragrances safe? Can I see the Safety Data Sheets (SDS)?

Yes, absolutely. All of our custom fragrance blends are entirely phthalate-free, paraben-free, cruelty-free, and non-toxic. We believe in total transparency. If you have questions, specific sensitivities, or would like to review the official Safety Data Sheets (SDS) for any of our scents, please email us at communityandco.us@gmail.com and we will gladly send them your way.
Where are your products manufactured?

Our products are made, packaged, and stored by us in our Los Angeles studio.
How long will it take for my order to ship?

Total estimated delivery time is 5 to 8 business days.

All orders are hand-packed and processed within 1–3 business days. Once shipped via USPS Ground, standard delivery typically takes 2–5 business days depending on your location. You will receive a shipping confirmation email with a tracking number the moment your label is created.

  • Orders placed on weekends or holidays will begin processing the next business day.
  • During peak holiday seasons, processing times may extend to 5–10 business days.

What is your return and exchange policy?

Because our items are carefully handcrafted in small batches, we can only accept returns or exchanges on items that are completely unused, unlit, and in their original packaging.

  • The Window: You have 14 days from the date of delivery to request a return or exchange.
  • The Cost: The buyer is responsible for all return shipping costs. Because wax and glass are fragile, we highly recommend using adequate padding and trackable shipping service, as we cannot issue refunds for items that are damaged or lost on their way back to us. 
  • To Initiate: Send an email to communityandco.us@gmail.com with your order number and the reason for your return. We will help walk you through the steps of returning the item(s).
My Order arrived damaged/My order never arrived

Once you receive your order, please check all sides of your candle jar(s). Because glass can occasionally have a rough journey in transit, every order is insured.

If an item is shattered or defective:

  • Take clear photos of the damaged item and the shipping box it arrived in right away.
  • Email us your documentation: Don't discard packaging. Send your photos and order number to communityandco.us@gmail.com within 48 hours of delivery. We require these photos to file an insurance claim with the mail carrier. Once verified, we will happily ship out a replacement or issue a shop credit.

If marked 'Delivered' but missing:

  • If your tracking number says your package was delivered but it's nowhere to be found, please wait 24 hours (carriers occasionally mark items delivered early while still in transit). Check with neighbors, your porch corners, or your local post manager.
  • File a carrier claim: Because we are a small business, we cannot cover packages stolen from porches or mis-delivered by the carrier if tracking confirms successful delivery. If the package is truly lost in transit, contact the carrier directly to open a missing mail claim using your tracking ID.